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Frequently Asked Questions

All Product General
Are there details about handling and storage available?
Yes. We will send you the storage requirements when your order is shipped out.
Is more information (i.e. TDS, additional material options, brochures…) regarding YINCAE's products?
Yes, please contact us for additional information.
If adjustments to curing parameters need to be made for the product to cure, shouldn’t the instructions be changed to account for this?
We cannot account for all curing ovens and heat transfer rates. When creating the curing profile, we tried to consider parameters for most ovens as well as typical environmental conditions; however, ovens can have various heat transfer rates. Aside from the oven, environmental conditions (i.e. temperature inside the building) may vary in different settings. Because of this, the product may require additional time to cure.
We performed a TMA measurement and found major discrepancies in Tg: it is much lower than what is shown on the TDS, why?
The product was not cured. This will cause the glass transition temperature to appear low.
Is the material performance impacted if used after the entire pot life duration?
Yes. The viscosity will be increased and the yield will drop.
There are visible voids forming when using this product. What causes this?
The most likely cause is improper thawing. Please contact YINCAE for more information regarding your specific product.
Do I need to vacuum seal the bag before thawing?
No, please do not vacuum seal the bag as this will evaporate the hardener preventing the product from curing. You only need to make sure the bag is sealed. You can push the air out of the bag with your hands.
How long should I let the syringe sit at room temperature to thaw from freezer before use?
You should let the syringe sit at room temperature for a total of 45-60 minutes to thaw.
What are the key characteristics, specifications, measurement methods and reference standards of solder pastes.
Viscosity, slump and solder wetting.
While using a solder paste, there is a situation where there is a broken tin and blocked needle. What causes this abnormality and what are your company's internal control measures?
Unstable pressure, air bubbles and particles aggregating together would cause that to happen. We have to dispense the material to make sure there is no broken line or clogged needle.
There are bubbles present within the solder paste and more are present in the welding area after heating. How would the bubbles be controlled?
We normally degas.
How do you control and judge the particle size of tin powder?
We can use a sieve test according to IPC standards.
Is there a no-clean dipping flux for flip-chip applications?
The most flux residue is typically from solder paste. The residue from dipping flux typically is much less than solder paste.
What is MEK in regards to cleaning?
MEK is Methylethylketone.
Wafer Level Materials
What are the advantages of YINCAE's Wafer Level and Optical Lens attachment materials?
YINCAE's Wafer Level and Optical lens attachment materials offer high throughput and process yield, high reliability, and are also non-yellowing products.
What Die Attach adhesive materials can be used for Wafer Level applications?
YINCAE WL 66H is designed for Wafer-Level die attach applications.
Does YINCAE offer Wafer Level lens or Optical Lens attachment materials?
Yes, YINCAE offers multiple products that would be suitable, including WL 66C, WL 66L, and WL 66O.
There are four products in the WL 66 Series, what are the differences?
WL 66 C / L / O all have different viscosities and are intended for the same purpose: wafer level lens and optical lens attachment materials. WL 66H is designed for Wafer Level Die attach applications.
Does YINCAE offer a conductive Wafer Level adhesive?
Yes, ACP 158 is an anisotropic conductive adhesive designed for Wafer Level applications.
What is WTA 60 used for?
WTA 60 is a temporary bonding adhesive designed for thin wafer protection. WTA 60 prevents damage to wafers during standard semiconductor equipment processing. It is removed using YINCAE WTR 50.
What is WCP 45 used for?
WCP 45 is an aqueous polymer coating designed to protect wafers during laser dicing, drilling, and grooving procedures. It can easily be removed using D.I. water at room temperature.
What is ACP 120 used for?
ACP 120 is a Nano film designed as a low-cost alternative to gold coatings currently used on pins.
Optoelectronic Materials
Does YINCAE offer UV-curable lens bonding adhesives?
Yes, YINCAE LEN 66A / 66AL are colorless, fast, UV curable bonding adhesives for lens bonding applications.
What are the benefits of YINCAE's LEN 66 Series products?
YINCAE's LEN 66 Series products offer low thermal stress, high throughput, high process yield and realiability, excellent moisture resistance, and can also withstand harsh environmental conditions.
What are the benefits of YINCAE's UVA 88 Series products?
YINCAE's UVA 88 Series products have low-temperature curing properties, high process yield and reliability, and also excellent moisture and solvent resistance.
Does YINCAE offer a Die Attach Adhesive(s) designed for Optoelectronic applications?
Yes, DA 90UV.
What are YINCAE UVA 88 series products used for?
YINCAE UVA 88A Series products are dual cure UV adhesives designed for optical device bonding applications. YINCAE UVA 88E Series products are dual cure UV encapsulants designed for optical device bonding applications.
What are YINCAE OF 66 Series products used for?
OF 66B/C are dual cure (Heat + UV) optical, fiber optic, and optoelectronic devices.
What are YINCAE LCD 66 Series products used for?
YINCAE LCD 66F is a UV curable LCD end sealant offering low moisture absorption. YINCAE LCD 66L is a UV curable, bio-compatible, optical bonding adhesive designed for LCD screen bonding applications.
Does YINCAE offer UV-curable Lens Bonding Adhesives?
YINCAE's LEN 66A/66AL are colorless, fast-cure, UV curable bonding adhesives for lens bonding applications.
What are YINCAE UVA 88 Series products used for?
YINCAE's UVA 88A Series products are dual cure UV adhesives designed for optical device bonding applications. YINCAE UVA 88E Series products are dual cure UV encapsulants designed for optical device bonding applications.
Conformal Coatings
What are YINCAE's UVC 88 Series Conformal Coatings used for?
UVC 88F – designed for flexible substrates

UVC 88P – designed for rigid substrates

UVC 88G – biocompatible flexible hydrogel coating

UVC 88B – biocompatible flexible polymer coating
What are YINCAE's EMC Conformal Coatings used for?
EMC 25 and 25A biocompatible, flexible, hydrogel(EMC 25) and polymer(EMC 25A) coatings are designed for protect surfaces from electromagnetic interference and improve surface conductivity. They are also designed for flexible and rigid substrates. They are also used to prevent corrosion and rust on metal surfaces and other solderable surfaces.
What is NCF 25 used for?
NCF 25 is an anti-oxidation solderable coating designed to prevent corrosion and rust on metal surfaces, including nickel, steel, aluminum and solderable surfaces.
What are YINCAE BF Series Conformal Coatings used for?
BF 90S and BF 150S are lid sealants designed to protect surfaces, such as: PCB, copper, ceramic, glass, or aluminum, from moisture, dust, chemicals and other harsh environmental conditions.
Underfill Materials
Can you use these materials on chip on wafer or on substrate materials?
Yes.
Should the customer warm up the syringe before the Underfill application?
Thawing should be done at room temperature. Heat the nozzle to 50-60 C when in use.
What is the maximum particle size in YINCAE's Underfill Materials?
1 micron.
Can you decrease the polymerization temperature to 140 °C and double the curing time ?
Please contact us to discuss your specific application methods and to see which way is best for you.
How far do surrounding components need to be placed away from chip to be underfilled?
>0.15mm.
If there is flux residue between the BGA balls, how is it insured that the Underfill will also cover this area as they might be blocked because of the residue?
Use VPO oven cure.
Have these products been used in mass production at OSAT for 2.5D related package?
Yes, mainly used in space, military, and automobile applications.
What is the substrate temperature for Underfill applications?
100-110C.
Which Underfill Materials are designed for Board Level applications?
YINCAE's SMT 88 Series Underfills and SMT 158UL.
Which Underfill Materials are designed for Package Level applications?
YINCAE's SMT 158 and SMT 158HA Series Capillary Underfills.
Which Underfill Materials are designed for Wafer Level applications?
YINCAE's WL 125 Series Wafer Level Underfills.
I have a 4 x 2 mm chip, what dispensing pattern should I use?
Use an – I – dispensing pattern starting on the long side.
I have a 30 x 20 mm chip, what dispensing pattern should I use?
Use an – I – dispensing pattern starting on the long side.
I have a 7 x 10 mm chip, what dispensing pattern should I use?
Use an – L – dispensing pattern.
Does YINCAE offer underfills designed for specific applications (i.e. thermal management, capillary, non-flow…)?
Yes, YINCAE offers a wide range of underfills including Board Level Capillary Underfills, Package Level Capillary Underfills, Non-Flow Underfills, Reflowable Underfills and Thermal Underfills.
Does YINCAE offer underfills with a wide range of options (C.T.E, color, viscosity…)?
Yes, contact us with material requirements and we can send product information for what materials we think suit your needs best.
Does YINCAE offer permanent underfills?
Yes. YINCAE's SMT 158 and SMT 158HA Series Underfill Materials are permanent.
Does YINCAE offer reworkable Underfills?
Yes. YINCAE's SMT 88 Series and SMT 158UL Underfill Materials are reworkable.
Does YINCAE offer reflowable (no-flow) Underfills?
Yes. YINCAE's SMT 160, SMT 160L, and SMT 158R are some examples.
What are the benefits of YINCAE reflowable (no-flow) underfills?
YINCAE's reflowable (no-flow) Underfill Materials are designed to eliminate Capillary Underfills, combine underfilling and soldering processes, increase throughput, and reduce the overall cost. They do not flow from areas where they are applied. This allows the user to apply (print or dispense) the no-flow Underfill Material and place the component in a subsequent step, ensuring a faster processing cycle time. Please contact YINCAE for us to see what reflowable (no-flow) Underfill is best for you as each has different properties.
What type of applications would an unfilled and filled underfill be used for?
Unfilled underfills are designed for Board-Level applications as well as applications with no C.T.E. mismatch. They are also easy to rework. Filled underfills are designed for Package Level and Wafer Level applications as well as applications with significant C.T.E. mismatch. Filled underfills are generally difficult to rework.
Which underfill materials are designed for board level applications?
YINCAE SMT 88 Series and SMT 158UL Underfill Materials
If the underfill is only dispensed onto the PADs, is there enough material available to unsure a complete underfill?
No, it must be dispensed onto the entire footprint.
How far do the surrounding components need to be placed from the chip to be underfilled properly?
>0.1mm.
When using a dispenser, can the pot-life can be doubled?
SMT 160 is designed for dispense and normally our customers finish one syringe in 2-3h.
After curing SMT 158HA for 2h at 140°C, the material is very porous and full of voids, why?
There are two potential reasons: SMT 158HA was not cured properly. The product should be cured at a minimum temperature of 130°C for 1 hour and then 165°C for 2 hours. The product was not thawed properly. SMT 158HA should be thawed at room temperature in a sealed zip-lock bag for 30-90 minutes. Failure to thaw properly will lead to moisture absorption in the syringe, which will cause air bubbles to appear. This step is critical, please follow the guidelines for thawing.
Why must SMT 158D be sealed in a sealed zip-lock bag?
SMT 158D is very hygroscopic and fast flowing, so when it is taken out of the freezer and placed at room temperature, the large temperature gradient will cause it to absorb moisture rapidly. The sealed zip-lock bag helps prevent this from occurring. Moisture absorption leads to underfill voids.
After SMT 158D is cured, the product is ‘pasty’ and can easily be removed with a swab, is it supposed to be like this?
SMT158D is not fully cured, check on the curing steps used. Not all ovens are the same, so there might be temperature differences due to different heat transfer rates, which can affect the curing time. Please send through reflow for 1 hour at 110°C, then 1-2 hours at 130°C, and finally 10 minutes at 150°C. The cured product should have a hardness around 45D. If the product is still ‘pasty’ after completing this process, send through reflow for an additional 10 - 15 minutes at 165°C.
Parts were sent through reflow and voids have formed, why?
SMT 158D was cured too quickly. This will entrap air bubbles and lead to void formation, please follow the curing procedure described in the application notes. SMT 158D may have also not been thawed properly causing the product to absorb moisture. Please follow thawing procedures.
Does SMT 158D need to be placed under vacuum when thawing?
No, please do not place SMT 158D under vacuum. This will evaporate the hardener and prevent the underfill from curing.
Is there any modulus data available on 158A2 and 158HA?
7-8GPa.
What are the benefits of YINCAE's SMT 158 Series Underfill Materials?
YINCAE's SMT 158 Series Nano Underfills offer fast cure options, no resin bleeding and high reliability. They are fully compatible with lead-free processes and are good for narrow gap underfilling.
What are the benefits of YINCAE's SMT 88 Series Underfill Materials?
YINCAE's SMT 88 Room Temperature Series Underfills are fast-flow, low-temperature cure Underfill Materials that have high reliability, friendly storage conditions and are easy to rework.
Is there a strict cooling process required for SMT 158?
No.
What are the maxiumum and minimum gap sizes for SMT 158?
No maximum gap, the minimum gap size is 7µm.
I notice a lot of voids after curing SMT 158, why?
Slow the curing process. This will allow any potential air bubbles to rise to the surface and escape. Send the parts through reflow at 130°C for 10 minutes, then 150°C for 5 minutes, and the voids should disappear. Also, please follow thawing instructions prior to use.
Why does SMT 158 need to be thawed in a sealed zip-lock bag?
SMT 158 is very hygroscopic and fast flowing and when SMT 158 is taken out of the freezer and placed at room temperature, the large temperature gradient will cause the material to absorb moisture rapidly. The sealed zip-lock bag helps prevent moisture from entering the glue. Moisture absorption leads to voids.
Some of the dispensed SMT 158 flowed out of the chip, why?
Two potential causes

1. Moisture absorbed by improper thawing caused excess glue to be dispensed on the chip thus causing it to “overflow” and pass underneath the chip.
2. The needle was placed too far away from the components (and/or at an angle). Moving the needle closer to the component should fix this issue. Also be sure the needle is operating at room temperature (do not heat the needle). If too much SMT 158 is being dispensed, try increasing the traverse speed of the needle. We recommend placing the needle as close as possible to the component at 90°. Recommended needle size: 22-23 gauge.
There were spots of SMT 158 which dropped from the needle when it started to dispense. The needle spit out SMT 158, why?
SMT 158 was not thawed properly. Failure to thaw in a zip-lock bag caused the product to absorb moisture. This can cause the needle to ‘spit out’ glue. Also, make sure the needle is operating at room temperature. Using the needle at a high temperature (i.e. 50- 70°C), will cause the glue to become more fluidic and thus drip (especially if there is pressure exerted on the piston).
Since SMT 88UH is stored between 2-8°C, do I need to warm it to room temperature in a sealed zip-lock bag?
Yes.
Will outgassing occur if I use SMT 88?
If the underfill is fully cured, there should be no outgassing. If you notice outgassing, please increase the curing time.
SMT 88 failed quickly during our thermal cycling evaluation, why?
Practically all thermal cycling failures are caused by: improper thawing, not fully curing the product, or both.
Is there a strict cooling process required for SMT 88?
No.
Is SMT 88 reworkable?
Yes.
I have noticed air bubbles after thawing, can I add SMT 88 to a centrifuge to remove them?
No, please do not place the product in a centrifuge. This will exacerbate the problem. Please follow the thawing instructions prior to using the product. Improper thawing will lead to air bubbles.
If there is an operational error, and I need to do rework, how long do I have before SMT 158 becomes rigid, making it very difficult to process?
You will want to do rework within 120 minutes.
How long will it take SMT 158 to be cured at the PCB board temperature (100-110°C), i.e. how long does it take to become rigid before entering the curing process?
2-3 hours.
Can I vacuum cure SMT 88?
No, please do not vacuum cure. This will evaporate the hardener and prevent the product from curing.
What can I use to remove SMT 88?
Please use MEK or Acetone.
What is the pot life of SMT 158?
8 hours.
What is the pot life of SMT 88?
8 - 12 hours.
Do I need to vacuum seal SMT 88?
No, please do not use vacuum seal. This will generate air bubbles and lead to void formation.
Are there limitations on component sizes such as BGA sizes, to be compatible with NF 160?
Yes, NF 160 is not good for a large BGA with larger warpage.
Why does SMT 88 need to be thawed in a sealed zip-lock bag?
SMT 88 underfills are very hygroscopic and fast flowing and when the underfill is taken out of the freezer and placed at room temperature, the large temperature gradient will cause the material to absorb moisture rapidly. The sealed zip-lock bag helps prevent moisture from entering the glue. Moisture absorption leads to voids.
Some of the dispensed SMT 158 spread out to the opposite direction and remained on the PCB near the dispensing area. Was this caused by the needle being too far away? How close to the chip should the dispense area be?
The needle was mostly likely placed too far away. When this happens, since the glue flows fast, it can spread uncontrollably. This can cause portions of the glue to remain on the PCB and move to areas it should not be. Please place the needle as close as possible to the chip for dispensing.
Solder Joint Encapsulants
What are Solder Joint Encapsulant adhesives?
YINCAE's Solder Joint Encapsulant adhesives are epoxy based materials with a built-in flux function. During reflow, Solder Joint Encapsulant adhesives remove oxides allowing the solder joint to form, and encapsulate the solder joint in a 3D polymer network.
What are the benefits of YINCAE's Solder Joint Encapsulant adhesives?
YINCAE's Solder Joint Encapsulant adhesives enhance solder joint strength, improve device reliability, eliminate underfill and the underfilling process, eliminate electrical issues such as dendrites and electro-migration, eliminate cleaning processes and also offer lower cost ownership.
How can YINCAE's Solder Joint Encapsulant adhesives lower costs?
YINCAE's Solder Joint Encapsulant adhesives are 100% reworkable which eliminates scrap costs, are air reflowable, eliminating nitrogen costs, involve a lower material usage, high process yield and shorter manufacturing process.
Why is the reliability for Solder Joint Encapsulant adhesives better than underfills?
YINCAE's Solder Joint Encapsulant adhesives eliminate the shrinkage factor generated by underfill. The gap is filled with air while using Solder Joint Encapsulants. This ensures minimized induced stresses and improves reliability.
Can Solder Joint Encapsulants help eliminate head-in-pillow issues?
Yes, Solder Joint Encapsulant products provide additional mechanical strength to solder joints to help mitigate the impact of warpage. Solder Joint Encapsulants encapsulate the solder joints after reflow to prevent dendrite formation.
I cannot see the encapsulating material on my solder joints, how do I know it is there?
You can perform a pull test and should notice a significant improvement compared to that of tacky flux.
Why can electro-migration issues be eliminated using YINCAE's Solder Joint Encapsulants?
Solder Joint Encapsulants encapsulate the solder joints after reflow to prevent dendrite formation.
The material is sticky and is very difficult to clean off the stencil, why?
The material can easily be removed using MEK or acetone. IPA will not work since the material is an epoxy.
What is the limit on the area ratio for screen printing 256EP T4?
0.65.
What is the pot life of SMT 256EP T4 and SMT 256EP T5/T6?
8 hours.
Does SMT 256EP T4 or SMT 256EP T5/T6 require cleaning?
No.
Will SMT 256EP T5/T6 pass through a 30-gauge needle?
Yes.
Can SMT 256EP T4 be dispensed?
Yes, we recommend using a 23-gauge needle.
We have tried printing SMT 256EPT4 with a rubber squeegee and found it very difficult to print. We also found it will not print consistently, why?
Try using a stainless-steel squeegee and adjust the angle to 45°. Rubber can easily bend leading to uneven coverage.
Do you also have examples where SMT 256/266 is used with QFN-Packages?
No, it has to be used with solder paste together.
SMT 256/266 is epoxy flux right?
Yes.
Do you have a recommendation for using SMT 256 for the ball mount process?
Without solder resist— if using pin transfer, the amount of glue transferred should be equal to 85% of the ball height as a starting point With solder paste – use stencil – print glue – print solder paste on top – place solder ball.
Does SMT 256 have good wetting on copper?
Yes.
Can I use the bumping process with SMT 256?
SMT 256 will not work for the bumping process due to bridging and missing ball issues. Please use BP 256 for ball bumping procedures.
If SMT 256 is a thermosetting material, how can it be removed?
The product will soften when heated (~250°C) and allow for easy removal.
What is the pot life for SMT 256?
8 hours.
Do I need to use a cleaner for SMT 256?
No.
I cannot pick up my component after dipping it into the glue and I am using the same nozzle I use when dipping into tack flux, how can I solve this?
SMT 256 is very viscous and a nozzle that can be used for tacky flux will not have the pull strength required for SMT 256. Try increasing the nozzle size. If your component is small, forcing you to use a certain nozzle size, enlarge the nozzle cavity to maximize the vacuum force. (i.e. if your component size is 63 x 63 mm, use a nozzle with dimensions around 55 x 55mm). Also reduce the dwell time to 0.3 – 0.5 seconds.
What is BP 256?
BP 256 is a ball bumping adhesives designed to enhance solder joint strength during ball bumping processes. The key advantages of BP 256 are enhanced solder bonding strength, increased throughput, elimination of additonal cleaning steps and underfilling processes, and overall lowers operational costs.
We have tried printing BP 256 with a rubber squeegee and found it very difficult to print. We also found it will not print consistently, why?
Try using a stainless-steel squeegee and adjust the angle to 45°.
What is the pot life of BP 256?
8 hours.
Does BP 256 require cleaning after reflow?
No.
Should I be concerned about contaminating the solder ball using BP 256?
No.
How can BP 256 be applied?
Pin transfer or printing.
Can BP 256 be printed on a 12” wafer?
Yes, however you will need a support structure for the wafer to prevent it from breaking.
If my solder bump height is 200µm, what will the thickness of BP 256 be?
40-50 µm.
Is the reballing process for BP 256 different than the standard industrial process? Do I need to add flux?
No, the reballing process for BP 256 is the same as the standard industrial process. BP 256 contains a flux function, therefore you do not need to add flux.
I thawed BP 256 for 10 hours and after applying it, I discovered that it would not encapsulate the solder bumps, why?
Max thawing time for BP 256 is 2 hours. At room temperature, the viscosity will increase preventing solder bumps from being encapsulated.
Does BP 256 encapsulate 100% of the solder ball?
No.
Thermal Interface Materials
What are the benefits of YINCAE's Thermal Interface Materials?
The advantages include high reliability, low-temperature processing, high conductivity, and void-free interfaces.
What are the performance outcomes of YINCAE's Thermal Interface Materials?
YINCAE's Thermal Interface Materials support bare die attach and advanced packaging workflows, can replace or compliment silver epoxy, solder paste/preform, grease, and pads, and also can balance thermal transfer with mechanical compliance where needed.
What conductive adhesives are there?
TM 150 Series.
What sintering materials are there?
TM 230 Series
What reactive thermal greases are there?
TGP 110 & TGP 110A
What liquid metal is there?
TM 150LM + LA 150.
What TIM is thermally conductive as well as electrically insulating?
TM 158/DA 158A.
Die Attach Materials
Which Die Attach Materials can be cured at low temperatures?
YINCAE's DA 90 Series Die Attach Adhesives.
Which Die Attach Materials can be cured quickly?
Many of YINCAE's DA 150 Series Die Attach Adhesives cure within 15 minutes.
Does YINCAE provide both conductive and insulating Die Attach Material options?
Yes, the DA 90 and DA 150 Series consist of both insulating and conductive Die Attach Materials.
What are the YINCAE TM Series products?
TM series products are highly conductive solderable adhesives and can replace conductive adhesives, such as silver paste, or solder materials.
What are the benefits of YINCAE TM Series products?
YINCAE's TM series products offer higher thermal conductivity compared to pure solder alloys, lower process temperatures and high application temperatures. TM products also eliminate outgassing issues, cleaning processes, are self-filling and self-leveling, and can withstand harsh environments
What Die Attach Adhesive materials can be used for Wafer Level application?
YINCAE's WL 66H is designed for Wafer Level Die Attach applications
Is Cu surface(metal) not good for the adhesion of NCA 26? Is a PCB surface okay?
Yes, a metal surface is not suitable, but a PCB surface (polymer like solder resist) is ok.
Is there SMT256E available suitable for jetting?
No.
Can SAC305 solder paste be mixed with SMT256EP?
No, SMT 256EP is a paste.
What are the benefits of the DA 90 and DA 150 Series Die Attach Adhesives?
YINCAE's DA 90 and DA 150 Series both offer low temperature options, low temperature cure for high temperature applications (400°C), excellent mechanical resistance, a high temperature reflow, high reliability and also minimimize induced stresses.
Sales Representatives
How do I get in touch with a local Sales Representative?
Please contact us with your location and we can pair you with the nearest sales representative to offer support.
Do you have sales representatives in the United States?
Yes. Please contact us and we can help arrange a meeting.
Do you have sales representatives in other countries?
Yes. Please contact us and we can help arrange a meeting.
How do I become a YINCAE Sales Representative?
Please see YINCAE's Career Opportunities.
Shipping
Are you able to ship internationally?
Yes.
Since the products are temperature sensitive, how are you able to ship them?
We package the materials in thermal coolers with dry ice to help safeguard a below freezing temperature. We try to ship using next day delivery services to all domestic locations. We try to ship using the fasted method on all international and domestic shipments.
Does my country allow dry ice shipments?
See the FedEx list of countries where Dangerous Goods services are available.
How can I track my shipment?
You are provided with a tracking number to track your shipment for any customs delays. If you were not provided with a tracking number, please contact us to receive one.
How can I help prevent a Clearance Delay for my shipment?
Please have the receiver ready to pay duties and taxes on a shipment if your country requires. YINCAE is not responsible for any duties or taxes accrued during a shipment.
What if I have an urgent request?
Please contact us at info@yincae.com for more information.
What sizes do you offer for samples?
The sample size depends on your specific needs. Please contact us at info@yincae.com for more information.
What is the lead time on samples?
The typical lead time is 2-4 weeks, but depends fully on the quantity requested. Please contact us at info@yincae.com for more information.
What is the MOQ for orders?
Please contact us at info@yincae.com for more information.
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